FAQ

Q) What are your self-pay rates?

A) Our self-pay rates vary among providers and services can be found on the website for each therapist. they range form $90-$150

https://www.claritywilmington.com/staff/?_sfm_type=All%20Therapists

Q) I don't want anyone to know that I am coming therapy, which payment method is best for me?

A) Self-pay would be the best option. You can even pay cash if you attend in person sessions.

Q) Why private pay? 

A) Most insurances require a diagnosis, that will remain on your permanent medical records, and usually dictates how many and what type of therapy a client can receive. We believe that should be decided between a client and their therapist.

Q) Do you offer payment plans for new clients?

*note this question is different for new clients and exisiting clients. We do not offer payment plans to new clients but existing clients who have a large overdue balances we do work with to set up a payment plan*

A) Unfortunately we do not, payment is due at the time of service. 

Q) Do you offer a sliding scale?

A) We do have clinical interns coming on this Summer who will offering a sliding scale for clients.

Q) What insurances do you accept?

A) All of our therapists are in-network with Blue Cross Blue Shield and accepting most plans and policies. A  few of our providers also accept United HealthCare. 

Q) Which of your providers take United HealthCare?

A) See here for the providers that accept United HealthCare.

Q) Do you accept EAPs (Employee Assistance Programs)?

A) Unfortunatley we do not accept EAPs.

Q) Do you accept single case agreements?

A)We do not accept single case agreements. 

Q) If I have an insurance you don't accept, can you file out of network for me?

A) We don't file out of network for clients but we can provide you with a superbill so that you can file on your own. 

Q) What is a superbill?

A) A superbill is an invoice that has all the necesary information that an insurance company will need for you to file an out of network claim.

Q) Do you accept HSA/ FSA cards?

A) Yes our system does accept most Health Savings and Flex cards. 

Q) Why was I charged $50 even though I cancelled my appointment 24 hours prior?

A) We do not follow a standard 24 hour cancellation policy. Our cancellation policy is based on whether an appointment has been filled or not. We do encourage clients to give us the most notice as possible when cancelling an appointment, all of our therapists do have cancellation wait lists and we typically are able to fill an open appointment. We do waive the first cancellation or no show fee. 

Q) Are you able to try and fill the appointment and if noone takes it can I keep it?

A) The appointment does need to be cancelled before I am able to fill the appointment.

Q) Can you reach out to me if my appointment is not filled with another client so that I can keep it to avoid getting charged?

A) We do not reach out to clients to inform them if their appointment has been filled or not but you are welcome to give us a call prior to your appointment to check on if it has been filled by another client or not. 

Q) I would like to schedule with more than one provider to see who would be the best fit for me..

A) I totally understand that! We don't typically have clients seeing more than one provider at the same time but we are happy to help match you with who we think would be the best for you and if that doesn't work out then we can definitely get you on another providers schedule.